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Automotive Industry BPO Solutions

The automotive industry saw enormous growth all around the globe and thus required to keep at pace with constantly changing economic environments, new markets, and inventive technological synchronisation with the evolution of consumer expectations. It is imperative for the automotive sector all over the world to now turn their attention on developing capacity building in their capabilities. This needs to be done in order to meet growing customer demand, while at the same time improving organisational efficiency and implementing new methods of cost control with the help of limited resources.

 

The automotive industry is one of the world’s most crucial economic sectors in terms of revenue generation and job creation. Before the Great Depression of 1922, the world had 22 million automobiles and US alone had produced 90% of them. In 2012,  the US produced 5.5 million units, China manufactured 10.3 million units and Japan produced 9.9 million units approximately.

automotive industry

Why Intersoft BPO

Intersoft BPO is a specialist business process outsourcing services provider that includes various functions necessary for the automobile industry. Intersoft BPO provides value added back office processes and supplementary functions, customer services, IT and software development, as well as offering BPO financial services for the automotive industry. Intersoft BPO has over 40 years of experience in the automotive sector, and through its outsourcing partnership with the industry, it has provided services to improve operational and cost control efficiency.

 

The automotive industry has two parts — production and dealership. And dealerships alone account for approximately 3.5% of the US Gross Domestic Product.

General & Administrative Expenses

Intersoft BPO configures complicated General and Administrative problems by creating shared services. It generates customised business solutions tailor-made for specific customer’s requirements and can deal with complex transaction processing. For example, Intersoft BPO can change multiple format invoices and receipts into a consistent format for mass processing. Furthermore, the standardized invoices are then sent back to the client through a customer reporting software for reconciliation, metrics and other forms of data analysis.

 

Intersoft BPO is also equipped in handling invoices that are sent through faxes by converting them into a digital format and sending them back to the customer electronically.

Procurement Processing: Indirect and Direct Purchasing

Procurement processing is one of the most crucial elements for any related business. Intersoft BPO optimises a customer’s ability to buy goods, services and/or business products in a timely and efficient manner, while at the same time doing so in a way that minimises costs and meets the terms of quality, quantity, time frame, and location of the buyer. Intersoft BPO also reduces its customer’s exposure to fraud and deception through its secure Procurement Function. By communicating with its clients through Electronic Data Interchange (EDI) and other unconventional communication channels, Intersoft BPO eliminates the client’s risk of data theft and communicates the related transactional information back to the client.